Refund policy

Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Return
To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

Non-returnable Items

• Items that have been used or damaged by the customer
• Clearance or final sale items
• Accessories and free gifts

Return Process
To start a return, please contact us at ddpai.phofficial@gmail.com.
We will provide return instructions once your request is approved.

Return Shipping

• Customers are responsible for return shipping costs
• If the item is defective or incorrect, we will cover the return shipping fee

Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Late or Missing Refunds
If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• If you still have not received your refund, please contact us at ddpai.phofficial@gmail.com

Contact Information
Email: ddpai.phofficial@gmail.com